Our Commitment to Care
Patient Satisfaction Matters to Us
How’s your stay? Are you getting the care you need? Are your doctors and nurses listening and responding to your questions or requests? Our goal is to provide the best quality care. To do so, we ask for feedback from patients like you.
During Your Stay
Please speak with an associate, nurse manager or supervisor if you have any questions or concerns about your care. If your issue still is not resolved, then call 681-5555. You also have the right to file your complaint with:
Louisiana Department of Health and Hospitals
P.O. Box 3767
Baton Rouge, LA 75821
KEPRO
5201 W. Kennedy Blvd., Suite 900
Tampa, FL 33609
Toll Free: 888-315-0636
TTY: 711
Office of Quality and Patient Safety
The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
After Your Stay
Once you leave our care, we will continue to seek your feedback through the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey. The HCAHPS survey is a tool to measure and report patient satisfaction. It’s made up of simple questions on key care topics such as:
- doctor and nurse communication
- medicine and discharge information
- staff responsiveness
- overall quality of the hospital environment
If you’re selected to receive this brief survey, please take the time to complete it. The results will help us know what we’re doing right and where we can improve.
Making a Difficult Health Care Decision?
Sometimes a health care choice can involve an ethical concern—such as a wish to refuse life-saving treatment or a disagreement over advance directives. Our Ethics Committee can help your team of support people make difficult decisions. For help, call 681-5054 between 8:00 a.m. and 4:00 p.m. Monday through Friday or the operator after hours and weekends.
Want to Know How We Score?
You can review and compare the quality, care and safety ratings for different hospitals at:
- Medicare – Care Compare, which uses HCAHPS results and other data: www.medicare.gov/care-compare
- The Joint Commission: www.qualitycheck.org
You can also find information on hospitals through these accrediting organizations:
- Accreditation Commission for Health Care: achc.org
- DNV Healthcare: dnvhealthcareportal.com/hospitals
- Leapfrog Safety Grade: ratings.leapfroggroup.org
How Are We Doing?
We want you to be satisfied with your care. To help, speak up if we can …
- respond quicker to your needs
- explain things more clearly
- help keep your room clean or quiet
- ease your pain
- help you understand your treatment plan