Our Commitment to Care

Patient Satisfaction Matters to Us

How’s your stay? Are you getting the care you need? Are your doctors and nurses listening and responding to your questions or requests? Our goal is to provide the best quality care. To do so, we ask for feedback from patients like you.

During Your Stay

Please speak with an associate, nurse manager or supervisor if you have any questions or concerns about your care. If your issue still is not resolved, then call 681-5555. You also have the right to file your complaint with:

Louisiana Department of Health and Hospitals

P.O. Box 3767

Baton Rouge, LA 75821

866-280-7737

225-342-0138

KEPRO

5201 W. Kennedy Blvd., Suite 900

Tampa, FL 33609

216-447-9604

Toll Free: 888-315-0636

TTY: 711

Office of Quality and Patient Safety

The Joint Commission

One Renaissance Blvd.

Oakbrook Terrace, IL 60181

File a report online

After Your Stay

Once you leave our care, we will continue to seek your feedback through the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey. The HCAHPS survey is a tool to measure and report patient satisfaction. It’s made up of simple questions on key care topics such as:

•  doctor and nurse communication
•  medicine and discharge information
•  staff responsiveness
•  overall quality of the hospital environment

If you’re selected to receive this brief survey, please take the time to complete it. The results will help us know what we’re doing right and where we can improve.

Sometimes a health care choice can involve an ethical concern—such as a wish to refuse life-saving treatment or a disagreement over advance directives. Our Ethics Committee can help your team of support people make difficult decisions. For help, call 681-5054 between 8:00 a.m. and 4:00 p.m. Monday through Friday or the operator after hours and weekends.